This is where you should have the answer the most common questions customers might have. Don't hesitate to contact us if you have further questions.
Where can I see samples of your work?
We have some samples under portfolio but you can view the latest images on our social medias. Fashion, Glamour, Beauty, Seniors, and Headshots visit this Facebook & Instagram. For our family, newborns, and babies please visit Facebook & Instagram.
Will you travel?
Yes, we’ll travel to clients. Our session fees will cover up to 30 miles outside 45066 zip code. Clients are responsible for fees distance outside the 30 miles radius. Fees are $0.50 per mile after 30 miles.
What should we wear?
The most common and difficult part of a photo session is planning and choosing what to wear. This is why we have written a blog specifically just to help you with that. CLICK HERE.
What’s your return policy?
Session fees are non-refundable. However, in the event a cancelation is needed we can reschedule the session one time. All purchased orders placed at the time of viewing & ordering appointment are final.
Do you ship orders?
Yes, we’ll ship your package anywhere that can accept deliveries USPS. Client is responsible for shipping costs. Most clients chooses in person pick up.
Do you offer digital files?
Yes, we do. Our main goal is to provide clients with heirlooms products that they will treasure a lifetime. Each of our packages comes with some digital images are part of it. Any prints and canvas purchased through A la carte will also come with the digital image of that product.
Can we keep the images from our session private?
All clients sign an agreement with model release included in it before the session. If you would prefer to keep your images private, and not have them shared on my website or social media. You may indicate your request at that time of signing the agreement. For clients who choose to decline the model release, I absolutely respect your decision and will keep your images under lock and key.
What are your session fees and what is included?
We do not charge session fees. Our packages include up to 2 hour session, up to two locations, luxury boutique box with 5x7 physical proofs, and social media files. Some packages also include high resolution digital images. We require a $250 deposit to reserve your session. This deposit will be credited towards your purchased package. Please check under services tab for more details.
Do you offer mini session?
No, we do not. We have seasonal Limited edition sessions in which is usually hosted once or twice a year. Feel free to contact us or check our blog for updates on current or future events.
Can we purchase a gift certificate?
Yes. We offer gift certificates with a minimum purchase of $100. Gift certificates are valid for the calendar year in which was purchased.
What is your turn around? How long is the wait to view my images?
Turn around on images after a photoshoot varies from session to session and based off on seasons. Our average turn around is 7-10 days. On busy seasons average is 2-3 weeks. We request a minimum of 2 weeks before booking our viewing & ordering appointment.
Where should we print our images?
We use an excellent and reputable professional printing lab that offers quality prints and products. If client purchases digital files they will receive these files on a custom USB drive. On that USB drive we also include a PDF file with more detailed printing advice for those that chooses not to go through us. I’ve had test prints made with nearly every consumer lab, so please ask if you have questions about the quality from a specific place. *I do not recommend printing your images at Shutterfly, Target, Walmart, CVS, or Costco. These labs are not designed to handle printing professional photography. Their quality and color is very inconsistent.
Why custom photography is so expensive?
Custom photography is definitely an investment for both the client and the photographer. I highly recommend these fantastic articles if you’re interested in learning more about the difference between hiring a high-volume studio and hiring a completely custom, boutique-style photography studio like us.